WEBSITE CARE
Don't Want to Look After It Yourself?
Websites don't break all at once. They drift — outdated prices, old photos, a form that quietly stopped sending, updates nobody applied.
A Website Care plan means someone is actually looking after it, and you have a real person to ask when something needs changing.
From A$149 — per month · month-to-month · 30 days' notice
Why People Bother
It's less about maintenance and more about not falling behind.
It Stays Current
Prices, services, hours and photos get updated when they change — not eighteen months later.
Problems Get Caught Early
Routine, platform-appropriate care means small issues get noticed before they become expensive ones.
You Have Someone to Ask
A real person who already knows your website, instead of a support queue or a forum thread.
Care Plans
Two straightforward plans. Month-to-month with 30 days' notice.
Care Essentials
A$149 / month
Includes up to 30 minutes of small website changes each month, plus platform-appropriate routine care.
- Up to 30 minutes of small website changes each month
- Platform-appropriate routine care and housekeeping
- Website availability and broken-link checks where appropriate
- Important form and functionality checks
- Appropriate backup or recovery checks where applicable
- Email support in plain English
- A simple monthly care summary
Care Plus
A$249 / month
Includes up to 90 minutes of small website changes and support each month, with priority handling of requests.
- Everything in Care Essentials
- Up to 90 minutes of small website changes and support each month
- Priority handling of website requests
- Small adjustments to existing content and layout within your included time
- A simple monthly care summary
Included change time resets each month and does not accumulate. New pages, substantial layout work, redesigns and SEO campaigns aren’t included as routine Care work.
Where the Line Sits
Covered on Every Plan
- Included time each month for small changes — text, prices, hours, photos
- Platform-appropriate routine care and technical housekeeping
- Website availability and broken-link checks where appropriate
- Important form and functionality checks
- Appropriate backup or recovery checks where applicable
- A real person to email when you're not sure
- A short monthly summary of what was done
Quoted Separately
- New websites and major redesigns
- New pages or substantial page builds
- Ecommerce development or complex new functionality
- Large-scale copywriting
- Major SEO campaigns or paid advertising management
- Unlimited development or unlimited support
- Third-party subscription, licence and hosting fees
We'll always tell you before something falls outside your plan — never after.
Your Included Time Resets Each Month
Care Essentials includes up to 30 minutes of small changes each month. Care Plus includes up to 90 minutes.
Included time resets each month. Unused time doesn’t accumulate or roll over into future months — so if there’s something you’ve been meaning to change, tell us.
You'll Know What We Did
Each month you get a short, readable care summary of the updates, checks and changes made — no dashboards to decipher.
WordPress Care and Wix Care Aren't Exactly the Same
Different platforms need different kinds of care.
WordPress Care
May include appropriate core, theme and plugin updates, compatibility checks, backup and recovery checks, and general technical housekeeping.
Wix Care
Focuses more heavily on forms, functionality, content, integrations and general website housekeeping.
We provide the care appropriate to your website and platform — never WordPress-specific work billed to a Wix site.
Already Have a Website We Didn't Build?
We can care for websites built by other people, subject to an initial assessment. We need to understand what we’re inheriting before accepting responsibility for ongoing care.
If preliminary repairs, updates or other work are needed first, we’ll explain that before your Care plan begins — usually via Website Fixes, a Website Health Check or a Website Transformation.
Your Website Is Still Yours.
There’s no long-term lock-in. Care plans are month-to-month with 30 days’ notice.
Wherever practical, your domain, hosting and important business accounts remain in your ownership. A Care plan doesn’t transfer ownership of anything to us.
We’d rather you stay because you value what we do.
Common Questions
What do the care plans cost?
Care Essentials is A$149 a month and includes up to 30 minutes of small website changes each month. Care Plus is A$249 a month and includes up to 90 minutes of small changes and support each month, plus priority handling of website requests.
What counts as a small change?
Updating text, prices, hours, photos, adding a testimonial, swapping a service description — the everyday things, plus small adjustments to existing content or layout. Each plan has a monthly time allowance, and we'll tell you before anything falls outside it.
What if I don't use my included time one month?
Included change time resets each month. Unused time doesn't accumulate or roll over into future months, so tell us when you need something.
Are new pages included?
No. Small adjustments to existing content and layout can be handled within your included time, but new pages and substantial layout work are quoted separately.
How do I cancel?
There's no long-term lock-in. Plans are month-to-month with 30 days' notice, and we'll hand everything over cleanly.
Can I ring you?
Care Plus includes priority handling of website requests. Our normal phone hours are Monday to Friday, 5:00pm–7:00pm AWST, and where appropriate we can arrange a call at another mutually convenient time. Most day-to-day care is handled by email.
Is my website monitored 24/7?
No — we don't promise continuous monitoring or a guaranteed response SLA. We carry out availability, form, functionality and broken-link checks appropriate to your website and platform.
Do I have to be on a care plan?
Not at all. It's completely optional. Plenty of clients look after their own site using the handover we provide and just call us when something bigger comes up.
Does it work if you didn't build my website?
Yes, subject to an initial assessment. We need to understand what we're inheriting before accepting responsibility for ongoing care, and if preliminary repairs or updates are needed first we'll explain that before the plan begins.
Are hosting and domain fees included?
No — third-party subscription, licence and hosting fees are paid to your provider. We're happy to help keep an eye on renewals.
What if something breaks?
If routine maintenance we carried out causes an issue, we'll investigate and put our work right. Larger problems, third-party failures, unrelated issues or problems outside our work may require separately quoted work — which we'll always discuss with you first.
Hand the Website Over.
Tell us about your website and we'll recommend the plan that actually fits.
Care Essentials — A$149 / month
Up to 30 minutes of small changes each month
Care Plus — A$249 / month
Up to 90 minutes each month · priority handling
Related Services
Website Fixes
Sort the outstanding problems first, then keep it that way. From A$165.
Website Health Check
See where your website stands before putting it on a plan.